SOFTWARE SUPPORT

We provide software support for clients covering systems that we developed ourselves and third party systems. This gives our clients huge ease of mind and ensures our long term commitment and partnership approach. We have a dedicated support desk and web based issue logging/monitoring systems giving our clients 24 hour access to the status of their requests. We have also developed numerous data/system monitoring systems for clients that monitor the status of their systems giving them early warnings of potential issues before they are aware of them.

We have also taken over support of third party systems often written by individuals who are the sole developers and knowledgebase of the companys business critical systems. Our teams of developers supply the security and peace of mind that an individual cannot. Often these risks are highlighted by auditors. We focus on compliance to quality, guaranteed by a responsive and reliable technical support team dedicated to timely and accurate problem resolution. Our services include but are not limited to

• Issue detection, diagnosis, analysis and solution delivery
• Workaround provision
• Fixes
• New releases and updates
• Service and feature packs delivery
• Business Continuity Planning

At Experia Technologies we believe that quality maintenance and support is the only way to reduce software system TCO and ensure useful improvements and optimizations. To provide our clients and partners with all benefits of a smooth functioning software we offer multiple options for Maintenance & Support Services or outsourcing of the entire operation:

• As a part of our full-cycle solution implementation
• Third-party applications maintenance and support
• Consulting, staff training and other services on demand

Support and maintenance outsourcing provided by Experia ensures all-round support from an independent software assessment & consulting to 24\7 IT system maintenance.

Our support and maintenance teams can release your companys staff of routine tasks, helps to optimize IT costs and saves time to advising and supporting customers. Our team of professionals with narrow specialization in software maintenance and support are uniquely qualified to settle the most difficult software problems and issues. The typical maintenance and support services delivered by Experia Technologies includes:

Corrective Maintenance - we can enhance, re-engineer or customize your solution, tackling minor and major issues that trouble or hamper system performance and functionality.

Adaptive Maintenance - to compliment ongoing changes in our clients IT environment, adaptive maintenance ensures that your software and hardware work stably and reliably in the new altered environment.

Scheduled Maintenance - services enable facilitated updates & releases management to ensure that your system or application stays is available 24/7 and in line with the latest technology developments.

Software testing and quality control are essential subsets of software quality assurance and at Experia are part of our commitment to excellence. Integrating a solid quality assurance methodology into the larger project process of software development can reduce time, risk and lowers TCO. Experia Technologies never start a project without including quality assurance. Our software-development and QA specialists apply a comprehensive suite of tests to software throughout the full cycle of product development as part of the Quality Control and Quality Assurance processes. These tests include:

• Functional testing
• Load and stress testing
• Regression testing
• Unit testing
• GUI testing
• Usability testing
• Security testing
• Database testing
• Cross-platform testing
• Localisation testing
• Documentation testing.

Stress testing helps evaluate the robustness and consistent or satisfactory performance even when the limits for normal operation for the system (software/hardware) are crossed. Stress testing is an effective process of determining the limits at the system/software/website shows robustness, is always available to perform its task, effectively manages the load than the normal scenario and even shows effective error management under extreme conditions. Stress testing is important because of following reasons:

• Software/System/Website failure under extreme conditions in real time can be huge (or may be      catastrophic for the organization or entity owning the software/system).
• It is always better to be prepared for extreme conditions rather than letting the system/software/website      crash, when the limit of normal operation is crossed.
• Testing carried out helps unveil conditions which will lead to crash of the system/software when it is      actually submitted to the operating environment.
• Its not always possible to unveil possible problems or bugs in a system/software, unless it is subjected      to stress testing.

Our developers have extensive experience and tools to facilitate the stress testing process and creating/configuring conditions on a system/software/website and capturing values of various parameters that help confirm the robustness, availability and performance of the system being tested. Typical actions involved in stress testing are bombarding a website with huge number of requests, running of many resource hungry applications in a computer, making numerous attempts to access ports of a computer in order to hack it and use it for various purposes such as spamming, spreading virus etc. Intensity of the adverse conditions is increased slowly while measuring all the parameters till the point where the system/software/website crashes. The collected data (observation and parameter values) are used for further improvement of the system/software/website.

With organisations under increasing pressure to reduce TCO and focus on core competencies, outsourcing is no more an option but a business necessity. With outsourcing you not only lower costs but transform your business by enhancing productivity and performance levels to gain a competitive edge in the marketplace. With a clear understanding of immediate objectives, long-term goals and implementation plan, software development outsourcing can deliver significant strategic and business value over time. As an IT outsourcing services provider, we benefit from economies of scale through dedicated facilities and a wide technology skill base, allowing us to deliver comprehensive and cost effective IT outsourcing services that are cheaper, more flexible, and more scalable than those that our clients are able to provide in-house. Our comprehensive suite of consulting matched by a highly qualified team within our consulting, development and support services, ensures projects are delivered to the highest standard, on time and within budget.

Clients choose Experia Technologies because we:

• Adopt a Consultative, value-based Customer Approach - engaging in continuous dialog with our      customers and fitting the technology to business need.
• Deliver Innovation and Continuous Improvement - working with cutting-edge technologies and innovative      processes to deliver tangible value.
• Apply Transparent Pricing models that are Value based specific to the needs of the clients and project
• Have a Proven Track Record - and established reputation as a professional and highly experienced      partner who deliver results and effect dramatic improvements.
• Provide first class Technical Support - with local support teams operating to QA processes that support      and monitor client projects